Our designs are either made to order, in stock or in the making.

If our design is in stock we can dispatch it within 48 working hours and if the design is made to order it will take us approximately a minimum of 2 to a maximum of 5 working weeks to complete the designs - from the day the order is placed. We would request you to reach out to us on +923136990477 or email us on support@akjewels.pk to know the availibility of the designs or if you have a specific timeline.

For more details, please visit our Customization Policy.

Note: Actual making time may vary subject to reasons beyond our control and we will ensure to inform you as soon as possible in case of any such delays.

You will receive the receipt for your order through the provided e-mail address right after you place your order.

After that, you'll get a call from our representative for the confirmation. You are requested to provide a working phone number.

For more details, please visit our Order Management Policy.

Note: This call could be automated or by a representative. You are requested to attend the call and confirm. After 3 attempts made at a different timeframe, your order will be considered cancelled.

Shipping charges are Flat 250 PKR all across Pakistan.

For international orders, all duties and taxes will be paid by the customer in addition to the delivery charges.

For more details, please visit our Shipping Policy.

You can get in touch with us within 24 hours on +923136990477 or via email at support@akjewels.pk if you face any difficulties there to edit your shipping address.

Kindly note that a change in shipping address may alter the delivery date of the product.

For more details, please visit our Shipping Policy.

We will send out an order dispatch confirmation email or SMS with the tracking number/link of your order. You can click on the same to track your order.

Moreover, you can get in touch with us at +923136990477 or email at support@akjewels.pk if you face any difficulties there.

For more details, please visit our Shipping Policy.

No, you don’t need to create an account to place an order. You can checkout as a guest, but we will need you to fill in your email address at checkout and phone number during checkout for communication related to order fulfillment and logistics.

Click on Lost your password to receive a password reset link on your registered email ID.

For any personalization/customization requests, kindly get in touch with us on +923136990477 or mail us on support@akjewels.pk and we will review your request and get back to you.

For more details, please visit our Customization Policy.

We will update our prices if there is a noticeable hike in the prevalent precious materials used in the design, this would be the only reason for the hike you see.

We try to capture the design in its utmost essence, with truth to reality colors, though sometimes the result is subject to lighting and may appear different on each screen depending on the screen resolution. Each product is unique as it is handcrafted, which implies that no two pieces can be exact replicas, with a 5-10% margin on changes in weights and dimensions and therefore the overall look. We strive towards putting all our efforts to match it to the specifications provided on the website and do not compromise on quality at any point.

For more details, check out our Policies.

We have our showroom in Lahore. If you live elsewhere, we can help you with additional pictures and/or schedule a video call if that helps you understand the product better. You can reach out to us on +923136990477 or email us on support@akjewels.pk with your request and we will happily assist you.

Address: AK Collection by Zahra Hassan, 1st Floor C-132 Y Block, near Sapphire, Sector Y DHA Phase 3, Lahore, Punjab 54000, Pakistan

Google Maps: https://goo.gl/maps/H6DJUh2Y5nq54sKN7

All the gemstones we use are natural and responsibly sourced. They may have indentations, inclusions or other slight imperfections which are the identity and beauty of naturally occurring gemstones. To find out more, you can get in touch with us on +923136990477 or email us on support@akjewels.pk.

Ouch! That's sad!
In the event of any defects/damages or wrong piece, please get in touch with us on +923136990477 or email us on support@akjewels.pk within 12 hours of receiving your product along with photographs of the product highlighting the issue. Our team will respond back to remedy the situation. We shall then arrange a pickup for the damaged product to be sent to us. It has to be in its original condition and secure packaging.

For more details, please visit our Return and Exchange Policy.

In the event of any defects or damage caused by use or natural wear and tear, please get in touch with us on+923136990477 or mail us on support@akjewels.pk along with photographs of the product highlighting the issue. Our team will respond back soon to help remedy the situation and we will offer our assistance in getting the best for you!

Additional charges may apply.

We offer cash on delivery (COD) nationwide.

We also accept online payments for international and national orders.

We accept payments through Debit/Credit card, RAAST ID, Jazzcash, Easypaisa or a direct transfer to the bank.

Please get in touch with us on +923136990477 or email us on support@akjewels.pk to cancel/change your order. Orders can be changed or cancelled within 3 hours of placing it.

For more details, please visit our Cancellation Policy.

Please refer to the Return and Exchange policy on the website.

For return requests due to quality issues, we will issue a full refund of the item(s) in the form of store credit to the customer, which can be used for any future purchases.

For more details, please visit our Refund Policy.