• We ship to over 219 countries worldwide.
• We make our best efforts to deliver each in-stock item in your order within 3-5 working days (nationwide) and 10-16 working days (internationally) of you placing the order, inclusive of processing time. However, in some cases, it may take longer to ship the order as we may have to produce/procure it depending on factors beyond our control.
• Made to order items generally take 2-5 business weeks to make excluding the delivery time.
• For orders placed before 11:59 AM PKT, we endeavor to process them the same business day. Orders placed after 11:59 AM PKT will be processed on the next business day.
• The processing time could be extended depending on the factors beyond our control.
• During sale events and new collection launches, there may be a slightly longer processing time.
• All AK Jewels by Zahra Hassan orders are hand-picked and packed with love from Pakistan.

• Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. If your order is damaged in transit or you have received the wrong product, you may return it in exactly the way in which they were received (unworn, with original packaging).
• If there are any defects or damages, please contact us at +923136990477 or email us at support@akjewels.pk within 8 hours of receiving your product along with photographs of the product highlighting the issue.
• If for any reason you wish to change the order, after the order has been placed, kindly reach out to us at support@akjewels.pk or +923136990477 within 3 hours.
• Sale items can not be returned or exchanged for change of mind.

• For customization, please contact us at +923136990477 or email us at support@akjewels.pk.
• Customized and pre-orders can take a minimum of 2 to a maximum of 5 working weeks to get ready. All payments will be made prior to making (in advance).
• You can ask for any additional changes within 24 hours of placing the order and after that, no change request will be entertained.
• Make time is exclusive to the shipping time.

For more details, please visit our Customization Policy.